Privacy policy

KeyClaude(“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal data we collect when you use keyclaude.com, place an order, or contact support, how we use that data, and the choices available to you.

By using our website or completing a purchase, you acknowledge that you have read this policy. For contractual terms, see our Terms of Service.

1. Who is responsible for your data

The data controller for personal information processed through theKeyClaude website is KeyClaude. For privacy-related requests, contact us at [email protected].

2. What data we collect

We collect only the information needed to operate our marketplace, fulfill orders, and provide support. This may include:

Information you provide

• Email address (required for order confirmation and delivery)
• Order details such as products purchased, quantity, and price
• Information needed to activate a subscription or deliver API credits (for example, an account email or workspace identifier when required by the product)
• Messages you send to support, including refund or replacement requests
• Account registration details if you create a KeyClaude account (such as email and password)

Information collected automatically

• Technical data such as IP address, browser type, device type, and operating system
• Usage data such as pages visited, referral source, and interactions with the site
• Cookie and session identifiers used to keep your cart working and to understand site performance

Payment information

Payments are processed by third-party providers (including card processors, PayPal, and cryptocurrency payment services). We receive confirmation of payment status and limited transaction metadata, but we do not store full card numbers or wallet private keys on our servers.

3. How we use your data

We use personal data to:

• Process and fulfill your orders
• Send delivery instructions, receipts, and service updates
• Provide customer support and handle refund or replacement requests
• Prevent fraud, abuse, and unauthorized transactions
• Maintain and improve the security and performance of our website
• Comply with legal, tax, and accounting obligations
• Send important notices about your order or changes to our policies

We do not sell your personal data. We do not use your information for unrelated third-party marketing without your consent.

4. Legal bases for processing

Depending on your location, we process personal data on one or more of the following grounds:

• Contract — to complete your purchase and deliver the product you ordered
• Legitimate interests — to secure our platform, prevent fraud, and improve our services in a way that does not override your rights
• Legal obligation — to keep records required by applicable law
• Consent — where required for optional cookies or communications, which you may withdraw at any time

5. How we share data

We share personal data only when necessary to run the Service. This may include sharing with:

• Payment processors — to authorize and complete transactions (for example Stripe or PayPal)
• Hosting and infrastructure providers — to operate the website and store order records securely
• Email delivery services — to send order confirmations and support replies
• Fraud prevention and analytics tools — to protect the platform and understand how the site is used
• Professional advisers or authorities — when required by law or to defend legal claims

These partners process data on our instructions and only for the purposes described in this policy. We do not authorize them to use your data for their own unrelated marketing.

6. Cookies and similar technologies

We use cookies and similar technologies to:

• Remember your cart and session while you browse
• Keep you signed in if you use a registered account
• Measure traffic and site performance
• Help detect suspicious activity

You can control cookies through your browser settings. Disabling certain cookies may affect checkout or account features.

7. Data retention

We keep personal data only as long as necessary for the purposes described in this policy:

• Order records — retained for the period needed to provide support, honor our 30-day guarantee, and meet legal or accounting requirements
• Support messages — retained while your request is open and for a reasonable period afterward
• Server logs and analytics — retained for a limited period for security and troubleshooting

When data is no longer needed, we delete it or anonymize it where possible.

8. Security

We take reasonable technical and organizational measures to protect personal data, including encrypted connections (HTTPS), access controls, and secure handling of order information.

No method of transmission or storage is completely secure. If you believe your interaction with us has been compromised, contact [email protected] promptly.

For more on our refund guarantee and payment safety practices, see Security & Refunds.

9. International transfers

We may process and store data in countries other than your own, including where our hosting or payment partners operate. When data is transferred internationally, we use appropriate safeguards such as standard contractual protections where required by law.

10. Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal retention needs
• Object to or restrict certain processing
• Request a portable copy of data you provided
• Withdraw consent where processing is based on consent
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email [email protected]. We may need to verify your identity before responding. We aim to reply within a reasonable timeframe.

11. Children

The Service is not directed to anyone under 18. We do not knowingly collect personal data from children. If you believe a minor has provided us with information, contact us and we will delete it.

12. Third-party links and platforms

Our website may link to third-party AI providers, payment services, or partner sites. Their privacy practices are governed by their own policies, not this one. After your order is fulfilled, your use of an AI platform is also subject to that provider's privacy terms.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. Significant changes will be posted on this page. We encourage you to review it periodically.

14. Contact

For privacy questions, data requests, or concerns about how your information is handled, contact us at [email protected].